Returns & Refunds

Last updated: 8 October 2026

This policy explains how to withdraw from a BOVART purchase, return goods or report a problem. Your seller is NOMAMARE d.o.o. za trgovinu i usluge, Bračka 3, 21400 Supetar, Croatia, OIB 29517387059.

Contact us at info@nomamare.com. The rights below apply to consumer purchases and do not limit any additional mandatory rights you may have.

1. Your right to withdraw

You may withdraw from your purchase without giving a reason within 14 calendar days after you, or a person you designate other than the carrier, receive the goods.

If goods from one order are delivered separately, the period runs from the day you receive the last item. You may also notify us of withdrawal before delivery.

To meet the deadline, you must send your withdrawal notice before the period expires. You do not need our prior approval or a return authorisation number to exercise this right.

2. How to notify us

Send a clear statement that you wish to withdraw using any of these methods:

Please identify yourself and the order or products concerned. You may use the model form below, but you do not have to. Another clear statement is sufficient.

The online function allows you to provide your name, identify the contract and specify where to receive an electronic confirmation. After you confirm submission, we send acknowledgement without delay on a durable medium, including the content, date and time of your notice.

3. Sending the goods back

Send the goods without undue delay and no later than 14 calendar days after notifying us of withdrawal. The deadline is met if you dispatch them before that period expires.

Return address:

NOMAMARE d.o.o.
Bračka 3
21400 Supetar
Croatia

For a change-of-mind return, you pay the direct cost of returning the goods unless we agree otherwise. Please package the jewellery securely and retain proof of dispatch. Tracked postage is recommended, but it is not a condition of the right to withdraw.

Include your name or order number so we can identify the return. A separate parcel label or note is sufficient.

4. Condition of returned goods

You may handle and inspect the jewellery to establish its nature, characteristics and functioning, as you would be allowed to do in a physical shop.

If handling goes beyond what is necessary for that purpose, you may be responsible for the resulting reduction in value. For example, extended wear or avoidable damage may affect the refundable amount. We will explain and substantiate any deduction; we do not apply an automatic restocking fee.

Please return accessories and accompanying materials. Original packaging helps protect the piece and is appreciated where available, but its absence does not automatically remove your right to withdraw. Merely opening the parcel or reasonably inspecting a standard item is not a reason to refuse a lawful withdrawal.

5. Refunds after withdrawal

We will refund payments due without undue delay and no later than 14 calendar days after we receive your withdrawal notice. For a full withdrawal, this includes the cost of the least expensive standard delivery option we offered for the original order.

If you selected a more expensive delivery option, we do not have to refund the extra cost above standard delivery. For a partial return, any refund of the original delivery charge is determined in accordance with applicable law.

Unless we have offered to collect the goods, we may withhold the refund until we receive them or you provide evidence that you have sent them back, whichever happens first.

We use the original payment method unless you expressly agree otherwise, and do not charge a refund fee. Your bank or payment provider may take additional time to display a refund after it has been processed. Contact us if you need confirmation of its status.

6. Faulty damaged or incorrect goods

Withdrawal for a change of mind is separate from your rights when goods are faulty, damaged, incorrect or do not match the contract.

EU consumers benefit from statutory protection for a minimum of two years from delivery. Longer or additional rights may apply under the law that protects you, including applicable extensions or suspensions of time limits.

Depending on the circumstances and the applicable rules, you may require repair or replacement free of charge. Where those remedies are unavailable, not provided properly or another legal condition is met, you may be entitled to a price reduction or termination and refund. Remedies must be provided within a reasonable time and without significant inconvenience.

Contact info@nomamare.com with a description of the problem and, where available, the order number and useful photographs. Photos help us assess the issue but are not a condition of your rights.

We bear the necessary costs of a statutory remedy, including return postage where a return is needed. Please contact us so we can arrange a suitable method. Any agreed reimbursement of return postage will cover the reasonable costs required for that remedy.

Normal wear or damage caused by misuse does not itself establish a defect. This does not exclude responsibility for an underlying defect or inaccurate product information.

7. Written complaints

You can submit a written complaint to info@nomamare.com or NOMAMARE d.o.o., Bračka 3, 21400 Supetar, Croatia.

We acknowledge receipt without delay and respond in writing within 15 days of receiving the complaint, stating whether we consider it justified. Our Terms and Conditions explain further dispute-resolution options.

8. Model withdrawal form

Complete and send this form only if you wish to withdraw from the contract. You may copy it into an email or send it by post.

To: NOMAMARE d.o.o. za trgovinu i usluge, Bračka 3, 21400 Supetar, Croatia; info@nomamare.com.

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Goods: ______________________________________________

Order number, if available: ______________________________

Ordered on / received on: _______________________________

Name of consumer(s): __________________________________

Address of consumer(s): _________________________________

_____________________________________________________

Email for acknowledgement, if sent electronically: ______________

Signature of consumer(s), only if submitted on paper: ____________

Date: _________________________________________________

Delete whichever options do not apply. Use of this form is optional; it does not replace the online withdrawal function or prevent you from sending another clear statement.