Shipping Policy

Last updated: 8 October 2026

This policy explains delivery for purchases at www.bovart.com. The seller is NOMAMARE d.o.o. za trgovinu i usluge, operating the BOVART brand, at Bračka 3, 21400 Supetar, Croatia, OIB 29517387059.

For delivery questions, contact info@nomamare.com.

1. Where we deliver

We offer delivery to all 27 EU Member States: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Available delivery options and any address-specific restrictions are displayed before you place the order. Please check that your full delivery address is supported. We do not currently offer delivery to countries outside the EU.

2. Carrier and dispatch

Orders are sent from Croatia through Hrvatska pošta (Croatian Post). A local postal or delivery partner may complete delivery in the destination country.

We prepare orders after acceptance and payment authorisation. Dispatch takes place on business days. Any preparation time or availability delay relevant to your order is disclosed before purchase.

We send a dispatch notification when the order has been handed over for delivery. If the selected service provides tracking, we include the tracking information when it becomes available.

3. Delivery estimates

The usual estimated transit time is 5 to 15 business days after dispatch. This is the postal transit estimate, separate from any preparation time disclosed before purchase. Business days exclude Saturdays, Sundays and public holidays affecting the delivery route.

Postal workload, public holidays, severe weather, local delivery conditions and other disruptions can affect the estimate. We cannot guarantee that every parcel will arrive within the usual estimate, but we remain responsible for fulfilling our delivery obligations.

Unless a different delivery period is expressly agreed before purchase, delivery will take place without undue delay and no later than 30 calendar days after the contract is formed.

4. Delivery charges

Delivery charges are calculated according to the delivery address and the available service and are shown before you pay. The checkout total includes the delivery charge and any applicable taxes. You pay the delivery charge together with your order using the selected checkout payment method.

Any free-delivery offer or optional upgraded service is subject to the conditions shown before purchase. No optional paid delivery upgrade is added without your express selection.

5. Delayed or missing deliveries

If a parcel has not arrived within the indicated period, or tracking shows a problem, contact info@nomamare.com with your order number. We will contact the carrier as needed and keep you informed. You are not required to resolve our delivery obligations directly with the carrier.

If we fail to deliver within the agreed period or the applicable statutory period, you may require delivery within an appropriate additional period. If delivery still does not take place, you may terminate the contract and obtain the refund required by law.

You do not need to grant an additional period where the law permits immediate termination, for example if we refuse delivery or an essential deadline was agreed in advance. Postal delays do not remove these rights.

6. Delivery address and unsuccessful attempts

Please provide an accurate address, recipient name and any information required by the carrier. Contact us promptly if you notice an error. We will try to update the details if the order has not already been dispatched.

If a parcel is returned because of an incorrect address, non-collection or unsuccessful delivery, we will contact you about the next steps. Any reasonable additional delivery charge that may lawfully apply will be explained before a new shipment is arranged. We will not charge you for a problem caused by our error.

Non-collection does not automatically count as a withdrawal notice. If you wish to withdraw, please notify us clearly as explained in the Returns and Refunds Policy.

7. Loss or damage in transit

Risk of loss or damage remains with us until you, or someone you designate other than the carrier, physically receives the goods.

Please tell us promptly if your order is damaged, incomplete, incorrect or apparently lost. Photographs of the packaging and product can help, but a failure to photograph the parcel or report an issue immediately does not automatically remove your statutory rights.

We will assess the issue and provide the remedy required by law, including replacement or refund where appropriate.

8. Returns

Our Returns and Refunds Policy explains withdrawal, return postage, refunds and faulty goods. Returns are sent to NOMAMARE d.o.o., Bračka 3, 21400 Supetar, Croatia.

This policy forms part of our Terms and Conditions and does not limit mandatory consumer rights.